Customer Engagement Analyst

Join Reed Elsevier as a Customer Engagement Analyst and play a pivotal role in driving customer acquisition and retention in the dynamic Bali market. This role is perfect for a motivated professional who thrives in a fast-paced environment, excels in outbound sales, and is passionate about building strong customer relationships. In this role, you will be working closely with the sales team to identify new business opportunities, develop targeted marketing strategies, and implement customer engagement initiatives. Based in Bali, you will have the chance to work in a vibrant, international environment, while contributing to the growth of one of the world's leading knowledge and information companies.

As a Customer Engagement Analyst at Reed Elsevier, you will be responsible for analyzing customer data, identifying trends, and providing insights that drive strategic decisions. You will use industry-leading tools such as Salesforce, Tableau, and Microsoft Excel to create reports and dashboards that help the sales team understand customer behavior and preferences. Your goal will be to enhance customer satisfaction and loyalty, ultimately contributing to the company's success in the competitive global market.

This is an exciting opportunity to join a forward-thinking company that values innovation, collaboration, and excellence. If you are a results-driven professional with a proven track record in customer engagement, we invite you to apply and be part of our dynamic team in Bali.

📋 Tanggung Jawab Pekerjaan

• Analyze customer data using Salesforce, Tableau, and Microsoft Excel to identify trends and insights.
• Develop and implement customer engagement strategies to drive acquisition and retention.
• Create and maintain reports and dashboards to provide actionable insights to the sales team.
• Collaborate with the marketing team to develop targeted campaigns and initiatives.
• Conduct customer feedback analysis to identify areas for improvement and enhance satisfaction.
• Work closely with the sales team to understand customer needs and preferences.
• Monitor key performance indicators (KPIs) to measure the effectiveness of customer engagement initiatives.
• Stay updated with industry trends and best practices in customer engagement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Marketing, or a related field.
• 2-4 years of experience in customer engagement, sales, or a related field.
• Proven track record in analyzing customer data and providing actionable insights.
• Proficiency in Salesforce, Tableau, and Microsoft Excel.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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