Shift Manager - Hospitality Leadership Role at Arzo By Hill House (Bali)

Arzo By Hill House is seeking a dynamic and experienced Shift Manager to lead our team and ensure exceptional guest service. This is a full-time position with a competitive salary and benefits package. The ideal candidate will have a passion for hospitality and a commitment to delivering outstanding guest experiences.

In this role, you will be responsible for overseeing daily operations, managing staff, and ensuring that our high standards of service are maintained. You will work closely with the hotel management team to implement and improve our service standards and procedures.

If you are a motivated and experienced Shift Manager looking for a challenging and rewarding role in the hospitality industry, we invite you to apply.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

• Oversee daily operations and ensure smooth running of the hotel.
• Manage and mentor staff to maintain high standards of service.
• Implement and improve service standards and procedures.
• Monitor and control inventory and supplies.
• Handle guest complaints and ensure their satisfaction.
• Prepare and present shift reports to the hotel management.
• Ensure compliance with health and safety regulations.
• Promote and maintain a positive work environment.

🎓 Kualifikasi & Syarat

Kualifikasi:

• Minimum 3 years of experience in a Shift Manager or similar role in the hospitality industry.
• Proven ability to lead and manage a team.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making skills.
• Knowledge of hotel operations and procedures.
• Fluency in English and Bahasa Indonesia.
• Ability to work under pressure and meet tight deadlines.
• Commitment to delivering exceptional guest service.

🛠️ Keahlian

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